Have a question? We have answers. Check out our frequently asked questions below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.
Q: How many boxes of Rescue Flats should I order?
We recommend 1 box set (20 flats) per 60 total wedding guests (including males and females).
We understand that each wedding is unique. Some weddings may have a large number of children or elderly guests. In this type of situation we would recommend ordering less Rescue Flats than 1 box/60 guests. Other weddings may have a high number of female guests. In this type of situation we would recommend ordering more.
Please refer to the chart below to help determine how many boxes you require based on your total guest list estimate:
We constantly receive feedback from customers on our recommendations and because of this we can confidently make these recommendations as a guide for your own wedding.
Q: How does your sizing work?
Women's Shoe Size
|Rescue Flat Size|
Q: What is your return policy?
We want you to love your Rescue Flats as much as we do, but if something isn’t right, please don’t hesitate to let us know. Simply call us at 1-800-910-2118 or click here to get in touch.
Not working out for you? No problem. Our return policy is simple and straightforward and can be found here.
Q: How long will shipping take?
We can get you your Rescue Flats in a snap! When you place your order you will be able to see real-time shipping options and delivery times available to you based on your exact location during checkout. Choose the option that best suits your needs!
Our Standard Shipping times are approximately 7-14 days from the time your order is fulfilled. If required, we do offer a Rush Shipping option to the United States and Canada for an additional fee. Simply select the Rush Shipping option at checkout and you will receive your Rescue Flats order in 3 to 5 business days.
Q: Do you ship internationally?
Rescue Flats is pleased to offer international shipping! We would love to ship your product anywhere in the world that your #bestnightever takes you. If you are shipping outside of the U.S and Canada please note that you will be responsible for any additional taxes, duties or other customs fees at the time of delivery. All Rescue Flats products are shipped from our warehouses in the U.S and Canada.
U.S clients: Click here to be redirected to our U.S. site.
Q: What color should I choose for my wedding/event?
Our fabulous Rescue Flats come on a variety of beautiful colors that will coordinate with endless wedding color palettes. Whether your wedding features dramatic jewel tones or pretty pastels, we’ve got you covered.
Black – Our classic black patent is a fantastic choice for any wedding. Our shiny black looks fabulous with black and white palettes and lends to a formal, traditional feel. Black is also sure to coordinate with all of your guests outfits.
Gold – By far our best seller, our simply gorgeous gold is sure to impress. Gold truly complements almost any color palette. Our light shimmery gold is a fabulous choice for weddings featuring gold, jewel tones like ruby red and hunter green, and also complements pretty pastels. An entire room of guests wearing gold shoes sets a pretty spectacular scene!
Slate – Our striking slate is a dark silver, graphite color. Dramatic and metallic, slate complements silver, blue and aubergine tones and accents. A great choice for fall and winter weddings.
Champagne - Classic and luxurious, our matte champagne is a light warm beige color with just a hint of shimmer. If your wedding reception is all about elegance, lace and of course bubbly champagne, this color is a must have for you! Consider champagne if your color palette includes ivory, gold, champagne, pink, blue, purple, coral, burgundy (or pretty much any color!).
Silver - Classically perfect. Our matte Silver is the perfect blend of soft grey with just the right amount of sheen. So trendy that the teenagers will go wild for a pair, yet classic enough that your grandma will be wearing hers all night long. Consider Silver if your color palette includes rich jewel tones, metallics, pink, blue, purple, peach, turquoise or teal.
Q: Can I mix and match colors?
Each Box Set of Rescue Flats features one color. If you wish to offer your guests more than one color choice, you can absolutely order multiple boxes of Rescue Flats in different colors to complement your color palette, such as one box of Gold and one box of Black. Each box ordered will count towards your volume discount at checkout, no matter the color.
Q: How many times can I wear a pair of Rescue Flats?
A genuine treat for feet, Rescue Flats are purposely designed for repeated wearings. They are made with love and made to last for more than a handful of events. And they easily coordinate with any outfit!
Our uber-comfy, foldable flats feature tough but tender padded, scuff-proof soles and weatherproof faux leather finish. Just wipe down your Rescue Flats after use, fold and pop them in your purse, weekend-bag or carry-on until your next event!
Q: How do your Free Signs work?
We are excited to offer free Rescue Flats display signage in a number of different designs. Whether you choose “Compliments of the Bride & Groom” or “Hit the dance floor!”, your message will surely be a sophisticated addition to your Rescue Flats display.
Each sign is offered as an instant download and is available in six different color pallets. Add your preferred sign to your cart during checkout when you place your Rescue Flats order. The link to the download page will be sent via email about 5 minutes after you submit your order. Simply download the sign, print it off at home or at your preferred print shop, pop it into a frame and you're done!
All of our free signs can be found here.
Q: Why is my credit card being declined at checkout?
Some banks and credit card providers may choose to stop a transaction when the shipping address does not match the country where an order is being placed from. The solution: simply call your bank or credit card provider to confirm that your purchase with Rescue Flats is legitimate and you should be good to go! Please contact us if you encounter any further problems and we’ll be happy to help.