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FAQ


Have a question? We have answers. Check out our frequently asked questions below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.

Q: What is the difference between a Box Set and a 20 Pack of Rescue Flats?

You want Rescue Flats, we have options! 

Rescue Flats Box Sets:

Our most elegant option, our stylish Box Sets include:

  • 20 pairs of Rescue Flats (5 Small, 10 Medium, 5 Large), individually wrapped in a satin ribbon and bow
  • 20 heel bags for your guests to tuck their heels into as they slip their flats on
  • An elegant black display box etched with sizing labels and a magnetic closure
  • Available in a variety of colors to complement any color palette

Simply open your box set at your event and voila, you have a beautiful display of Rescue Flats to offer your guests!

Rescue Flats 20-Pack:

The best deal in our shop, and so very Gold. Our 20 Packs are perfect for the creative bride hoping to create their own display or gift their Rescue Flats in a unique way. We provide the Rescue Flats, you provide that little something extra to wow your guests!

Each 20-Pack includes:

  • 20 pairs (5 Small, 10 Medium, 5 Large) of Rescue Flats designed to fit all the ladies at your event
  • Available in Gold

Please note that our 20-Packs do not include: satin ribbon, display box or heel bags.

Need a few more pairs? No problem.

We now offer sample Rescue Flats for sale!  Whether you need a just few more pairs of Rescue Flats in addition to your Box Set or 20 Pack, you’d like a sample pair, or you are looking for extended sizes, Rescue Flats samples are now available for purchase. This is a perfect option for bridesmaid packages too! For further details, please visit our Rescue Flats sample page.

Q: How many boxes of Rescue Flats should I order?

We recommend 1 box set (20 flats) per 60 total wedding guests (including males and females).

We understand that each wedding is unique. Some weddings may have a large number of children or elderly guests. In this type of situation we would recommend ordering less Rescue Flats than 1 box/60 guests. Other weddings may have a high number of female guests. In this type of situation we would recommend ordering more.

Please refer to the chart below to help determine how many boxes you require based on your total guest list estimate:

Guests Recommended Boxes
10-60 1
61-120 2
121-180 3
181-240 4
241-300 5
301-360 6
361-420 7

We constantly receive feedback from customers on our recommendations and because of this we can confidently make these recommendations as a guide for your own wedding.

Q: How does your sizing work?

Women's Shoe Size Rescue Flats Size Available In:
4-5 XS Gold sample pairs only
6-7 S Box Set, 20-Pack, Gold sample pairs
8-9 M Box Set, 20-Pack, Gold sample pairs
10-11 L Box Set, 20-Pack, Gold sample pairs
12-13 XL

Gold sample pairs only

Q: What is your return policy?

We want you to love your Rescue Flats as much as we do, but if something isn’t right, please don’t hesitate to let us know. Simply call us at 1-800-910-2118 or click here to get in touch.

Not working out for you? No problem. Our return policy is simple and straightforward and can be found here.

Q: How long will shipping take?

We can get you your Rescue Flats in a snap! When you place your order you will be able to see real-time shipping options and delivery times available to you based on your exact location during checkout. Choose the option that best suits your needs!

Our Standard Shipping times are approximately 7-14 days from the time your order is fulfilled. If required, we do offer a Rush Shipping option to the United States and Canada for an additional fee. Simply select the Rush Shipping option at checkout and you will receive your Rescue Flats order in 3 to 5 business days.

Q: Do you ship internationally?

Rescue Flats is pleased to offer international shipping! We would love to ship your product anywhere in the world that your #bestnightever takes you. If you are shipping outside of the U.S and Canada please note that you will be responsible for any additional taxes, duties or other customs fees at the time of delivery. All Rescue Flats products are shipped from our warehouses in the U.S and Canada.

U.S and International clients: Click here to be redirected to our U.S. site.

Q: What color should I choose for my wedding/event?

Our fabulous Rescue Flats come on a variety of beautiful colors that will coordinate with endless wedding color palettes. Whether your wedding features dramatic jewel tones or pretty pastels, we’ve got you covered.

Black – Our classic black patent is a fantastic choice for any wedding. Our shiny black looks fabulous with black and white palettes and lends to a formal, traditional feel. Black is also sure to coordinate with all of your guests outfits.

Gold – By far our best seller, our simply gorgeous gold is sure to impress. Gold truly complements almost any color palette. Our light shimmery gold is a fabulous choice for weddings featuring gold, jewel tones like ruby red and hunter green, and also complements pretty pastels. An entire room of guests wearing gold shoes sets a pretty spectacular scene!

Slate – Our striking slate is a dark silver, graphite color. Dramatic and metallic, slate complements silver, blue and aubergine tones and accents. A great choice for fall and winter weddings.

Lavender – Soft and feminine, our lavender complements a range of pastel colors including light pinks, purples and blues. Perfect for spring and summer weddings, this light shimmery purple will surely add a splash of color to your dance floor!

Champagne - Classic and luxurious, our matte champagne is a light warm beige color with just a hint of shimmer. If your wedding reception is all about elegance, lace and of course bubbly champagne, this color is a must have for you! Consider champagne if your color palette includes ivory, gold, champagne, pink, blue, purple, coral, burgundy (or pretty much any color!).

Pink - Soft and sweet and oh so feminine matte pink.  The ballerina in all of us will be thrilled to don a pair of ballet pink Rescue Flats and dance the night away. Consider pink if your wedding color palette includes: pastels, ivory, pink, turquoise or gold.

Silver - Classically perfect. Our matte Silver is the perfect blend of soft grey with just the right amount of sheen.  So trendy that the teenagers will go wild for a pair, yet classic enough that your grandma will be wearing hers all night long. Consider Silver if your color palette includes rich jewel tones, metallics, pink, blue, purple, peach, turquoise or teal.

Q: Can I mix and match colors?

Each Box Set of Rescue Flats features one color. If you wish to offer your guests more than one color choice, you can absolutely order multiple boxes of Rescue Flats in different colors to complement your color palette, such as one box of Gold and one box of Black. Each box ordered will count towards your volume discount at checkout, no matter the color.

Q: How many times can I wear a pair of Rescue Flats?

A genuine treat for feet, Rescue Flats are purposely designed for repeated wearings. They are made with love and made to last for more than a handful of events. And they easily coordinate with any outfit!

Our uber-comfy, foldable flats feature tough but tender padded, scuff-proof soles and weatherproof faux leather finish. Just wipe down your Rescue Flats after use, fold and pop them in your purse, weekend-bag or carry-on until your next event!

Q: How do your Free Signs work?

We are excited to offer free Rescue Flats display signage in a number of different designs. Whether you choose “Compliments of the Bride & Groom” or “Hit the dance floor!”, your message will surely be a sophisticated addition to your Rescue Flats display.

Each sign is offered as an instant download and is available in six different color pallets. Add your preferred sign to your cart during checkout when you place your Rescue Flats order. The link to the download page will be sent via email about 5 minutes after you submit your order. Simply download the sign, print it off at home or at your preferred print shop, pop it into a frame and you're done!

All of our free signs can be found here.

Q: Can I get a sample pair of Rescue Flats?

Yes! We now offer sample Rescue Flats for sale!  This is a perfect option for those who would like to order a single pair (for themselves or their bridesmaids too!). Our sample pairs are available in Gold and come in a variety of sizes. For further details, please visit our Rescue Flats sample page.

Q: Why is my credit card being declined at checkout?

Some banks and credit card providers may choose to stop a transaction when the shipping address does not match the country where an order is being placed from. The solution: simply call your bank or credit card provider to confirm that your purchase with Rescue Flats is legitimate and you should be good to go! Please contact us if you encounter any further problems and we’ll be happy to help.

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