We want you to love your Rescue Flats as much as we do, but if something isn’t right, please don’t hesitate to let us know. Simply call us at 1-800-910-2118 or click here to get in touch.
Not working out for you? No problem. Our return policy is simple and straightforward:
Returns* are accepted within 365 days from the date of purchase and are subject to a $9.95 restocking fee for each item returned.
To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it. Box Sets must be complete and unused to qualify for a return and refund. We cannot accept Box Sets that have been partially used.
Complete Box Sets must include:
- 20 pairs of Rescue Flats (5 small, 10 medium, 5 large)
- 20 satin ribbons wrapped around each Rescue Flat
- 20 heel bags
- Black display box
- Black RescueFlats.com outer box with SKU
Please note that the outer rescueflats.com black box with the bar code is mandatory for all return orders. We cannot accept returns of Rescue Flats box sets that are not in the outer rescueflats.com black box.
To return your Rescue Flats:
Please contact us and we will email you a pre-paid return shipping label, along with next steps:
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment. A $9.95 restocking fee per item will be deducted from the original purchase price. You will receive an email notification of your refund. Please note that original shipping fees are not refundable.
Please note that at this time returns are not accepted for orders shipped outside of the U.S and Canada. All international orders are final sale. We want you to love your Rescue Flats as much as we do, but if something isn't right, please don't hesitate to let us know. Simply call us at 1-800-910-2118 or click here to get in touch.
Rescue Flats is committed to doing everything possible to ensure that your product is delivered on time and in perfect condition. However, when shipping internationally your parcel may be subject to a customs inspection which can include: being opened, placed on hold or returned (without reason) by the receiving customs office. Rescue Flats is not liable for damage, missing pieces, holds or returned shipments as a result of this process. It is important to be aware that international orders are shipped at your own risk.
Scratch & Dent Sales & Clearance Items
All Scratch & Dent Sales and Clearance items are final sale. No refunds or returns.
* All purchases of our Clearance Products, Scratch and Dent Sale Boxes, and International Orders (shipped outside of the U.S. and Canada) are final. No refunds or returns.