Shipping

We are pleased to offer a number of shipping options to ensure your Rescue Flats arrive perfectly and on time for your big event!

All orders placed on ca.rescueflats.com are shipped out from a Canadian Shopify Shipping Warehouse so you never have to worry about unexpected customs fees or delays when shipping to Canada.

If shipping outside Canada: Rescue Flats are happy to ship wherever your #bestnightever takes you! You can view shipping costs at checkout before any payment info is entered.

Please note rates displayed are for shipping charges only and do not include any customs, duties, or taxes required by the destination country. Rescue Flats is committed to doing everything possible to ensure that your product is delivered on time and in perfect condition. However, when shipping internationally your parcel may be subject to a customs inspection which can include: being opened, placed on hold or returned (without reason) by the receiving customs office. Rescue Flats is not liable for damage, missing pieces, holds or returned shipments as a result of this process. It is important to be aware that international orders are shipped at your own risk.

If you are planning to use a mail-forwarding service to transfer your flats to another location, please be aware that Rescue Flats is not liable for damage, missing pieces, holds or returned shipments that may result from this third-party process.

If shipping to the US: US clients: Click here to be redirected to our US site.

Rescue Flats takes special care to ensure that our products are carefully protected when packaged for shipping. In the rare case that an order arrives damaged or is missing, we will provide a replacement once your case has been reported and reviewed. Damaged or defective items must be reported within 14 days of delivery. To report a damaged or missing item please email us at hello@rescueflats.com and include your order number, full name and explanation of the issue.

  • Free Standard Shipping: Rescue Flats orders are shipped using UPS, FEDEX, or Canada Post carriers. We ship out all in stock orders within 1 day from the day of purchase. Our standard shipping within Canada is approximately 10 days. We will email you the tracking number once your package ships, so you always know where your package is at.
  • Rush Shipping: Rescue Flats orders are shipped using UPS, FEDEX, or Canada Post carriers. We ship out all in stock orders within 1 day from the day of purchase. For an additional fee, we are pleased to offer Rush Shipping that will arrive in 2-3 days. We will email you the tracking number once your package ships, so you always know where your package is at.
  • Pre-order Shipping: All pre-orders are guaranteed to be delivered to you on or before the guaranteed delivery date. If for any reason we are not able to meet the guaranteed delivery date date, you will be notified and will have the option to change, or cancel your order and receive a full refund.

Box Set Size Measurements

If you are planning on using a forwarder to send your package internationally, here are the box set measurements and weight: Height: 8 " (20.32 cm) Width: 12" (30.48 cm) Length: 16" (40.64 cm) Weight: 8 lbs (3.6 kg)